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Education
Case studies

Interactive settlement orientation for international students

Major Canadian research university · 40,000+ students · Western Canada
  • 5 months from kickoff to full program deployment
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01
Background
A major Canadian research university welcoming thousands of international students annually needed a consistent way to prepare incoming students for life in their city — housing, healthcare, banking, transit, cultural adjustment — before they set foot on campus.
02
The challenge
Orientation relied on in-person sessions and scattered PDF guides that varied in depth. Students received different information depending on when they arrived and which resources they found. Many landed unprepared for basics — Canadian banking, winter conditions, public transit. Support staff answered the same questions every intake cycle, and students arriving outside orientation windows had no structured preparation at all.
03
Our approach
Working from the university’s SME-provided settlement content, we built a complete interactive orientation program — covering the full journey from family relocation and housing through healthcare, daily living, and cultural adjustment. Students navigate an interactive city map, exploring topics in any order with audio narration throughout. Embedded quizzes verify understanding before learners progress. The program is accessible worldwide — so students prepare before they arrive, not after.

26%↓

Repetitive support queries

87%

Program completion rate

4.2/5

Student satisfaction

New

PDF guides to interactive orientation

Key takeaway

When thousands of students arrive from around the world each year, inconsistent orientation scales into a support burden. Self-paced interactive preparation means every student arrives ready.

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