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We reserve the right to restrict or terminate your access to the website at any time, without notice, for any conduct that we believe violates these Terms or is harmful to other users or our business.
All content on this website including text, graphics, logos, icons, images, and software is the property of Instructional Design 360 or its content suppliers and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise use any content from our website without our prior written permission. Our blog articles may be shared with proper attribution and a link back to the original article.
Deliverables may incorporate licensed third-party assets including stock photography, stock video, icon libraries, fonts, and audio sourced under commercial licenses appropriate for the agreed delivery format. Instructional Design 360 sources all third-party assets under licenses that permit use in client deliverables. A list of third-party assets and their license terms is available upon request. The client is responsible for obtaining separate licenses if deliverables are used in ways beyond the scope defined in the project agreement (for example, broadcasting stock video in a commercial advertisement).
All engagements are invoiced on a fixed-scope basis. Specific payment schedules are defined in the project agreement or statement of work. The following terms apply as standard unless superseded by a signed project agreement.
A deposit of 30% of the total project fee is due upon execution of the project agreement. This deposit confirms the engagement, secures the project team’s availability, and initiates the Discover phase. The deposit is non-refundable once discovery work has commenced.
The remaining balance is invoiced against milestone deliverables as defined in the project agreement. Standard milestone schedule: 30% at storyboard approval, 30% at prototype approval, and the final 10% at final delivery and launch sign-off. Milestone percentages may be adjusted by mutual written agreement.
All invoices are due Net 30 from the invoice date unless an alternative term is specified in the project agreement. Invoices unpaid after 30 days accrue interest at 1.5% per month (18% per annum) on the outstanding balance. Instructional Design 360 reserves the right to pause work on an engagement where invoices are more than 15 days overdue, without liability for resulting timeline delays.
If a project is cancelled or terminated by the client after execution of the project agreement, the client is responsible for fees covering all work completed to the date of termination at the applicable project rate. The deposit is non-refundable. Any unused portion of a milestone payment will be credited against the final invoice for work completed.
All fees are quoted and invoiced in US dollars unless otherwise agreed in writing. Tax obligations vary by jurisdiction; clients are responsible for any applicable sales, use, or withholding taxes beyond the quoted project fee.
Each project agreement defines a fixed scope of work. The following revision and scope change terms apply as standard unless superseded by a signed project agreement.
Two rounds of consolidated feedback are included at each defined milestone storyboard, prototype, and final delivery. A revision round is defined as one set of consolidated feedback submitted by the client in a single document or communication. Feedback submitted in multiple batches after a round has been actioned counts as an additional round.
A scope change is any request that adds, removes, or substantially alters deliverables, objectives, or technical requirements beyond what is defined in the project agreement. Scope changes include but are not limited to: adding modules or learning objectives not in the original brief, changing the target audience or delivery platform after storyboard approval, requesting video production when the agreed format was illustrated eLearning, and adding languages or accessibility standards not specified at project initiation.
Scope changes are handled through a written change order. When a scope change is identified, we pause the affected work, issue a change order documenting the requested change, the impact on timeline, and the additional fee if applicable. Work on the change proceeds only after the client approves the change order in writing. No additional charges are incurred without a signed change order.
Revision rounds beyond the two included per milestone are billed at our standard hourly rate, defined in the project agreement. Clients are notified before any out-of-scope revision work begins.
